outsourcing Case Study
Increased efficiency of more than 23%
Overview
A leading Australian BPO company, faced several common pain points in their manual creation and issuance of requests, which were subject to human error. The extra effort and cost for redirection, reissuing, and cancellation of requests further added to the inefficiencies. Follow-ups were manual and charged separately, which accounted for 59% of the total cost/effort per request. Moreover, manual handling of data posed a risk of privacy breaches, which could cost up to AUD$3.35m per breach in Australia. Incorrectly processed requests caused unnecessary delays to the whole cycle
Challenges
The current request handling process at our client is manual and prone to human error, leading to extra cost and effort for reissuing and cancelling requests.
Manual errors in request creation and issuance
High costs of redirection, reissuing, and cancellation
Manual follow-ups accounting for 59% of total cost/effort
Case Features
- Outsourcing
- Manual handling
- Human error
- Task-level control
- Lapsed claims
Revolutionising Information Exchange: InVuite Streamlines Workflows
Solution & Impact
By adopting InVuite, the BPO realized significant benefits such as scalability through task automation. InVuite seamlessly integrated with client systems, allowing them to operate single or multi-tenanted instances. With InVuite, the BPO streamlined their processes, resulting in an increased efficiency and significant cost savings.
Operating Margin
Cycle Time
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