Insourcing Case Study
cost savings of $1.4M annually on a single use case
Overview
A leading Australian life insurance company, faced challenges in managing their medical information requests. With at least 2,000 requests processed every month, each request cost them $95 and lacked transparency and governance in the outsourcing process. By adopting InVuite, our client was able to reduce costs and gain control over the process.
Challenges
The current medical information retrieval process at our client is outsourced and lacks transparency, resulting in sunk costs with minimal value add.
High service request cost of $95
Fully outsourced with little oversight
No significant process improvement in 20 years
Case Features
- Insourcing
- Cost savings
- Process transparency
- Task-level control
- Mineable data
Revolutionising Information Exchange: InVuite Streamlines Workflows
Solution & Impact
InVuite provides a cloud-based BPI information management platform that offers process transparency, governance, and control to mitigate risks and increase efficiency. The adoption of InVuite leads to cost savings of $1.4M annually on a single use case of medical information retrieval.
Service Request Cost
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